Policies
BUSINESS HOURS:
You are welcome to shop at my Etsy store 24 hours a day, but if you need to get in touch with me, my business hours are Monday - Friday | 9am - 7pm ET. I have been known to reply and provide designs outside of these hours, but please be respectful if I am not immediately available - even workaholics need sleep too! All messages received outside of normal business hours will be responded to on the next business day, sometimes sooner!
PROCESSING TIME:
Because each item is handmade, the time needed to prepare for shipping varies by item. Right now my average turnaround time is 5-7 business days, but if I can get it completed sooner I certainly try to! For specific processing times, please read the listing details. Please note: shipping can be rushed, but processing time will still take 5-7 business days since each item is handmade with care and specially designed to your preference. Due to high demand, at this time I do not offer any rush options for production.
SHIPPING:
All items will be shipped with a tracking number and insurance covering the cost of the item(s) either by USPS or UPS. In case of damage or discrepancy on order, you must retain all original packaging and contact us within 48 hours of delivery to qualify for a claim. Keep all boxes, packaging, etc in case the carrier needs to come out and examine the package. If original package is thrown out, the carrier may not authorize a claim for replacement or refund.
LOCAL PICKUP:
Local pickup is offered in Riverview, FL during normal business hours. Use promo code PICKUP at checkout to remove shipping fees. Once your order is ready for pickup, you will receive a notification with the office address and pickup deadline. You will have 14 calendar days to pick up your order. If you do not pick up within 14 days and you do not respond to my attempts to communicate, your order will be canceled and NO REFUND will be given.
CUSTOM REQUESTS:
After a consultation, I will provide you with three design choices to choose from. If you require additional changes, there will be a non-refundable $10 design fee that must be paid before the additional changes are made. Before production can begin on custom work, the design preview (also known as a "proof") will need to be approved and signed off on by the customer and the invoice must also be paid in full. It is very important that you review all spelling, grammar, font and placement of custom work as a refund will not be provided if the proof was approved with typos and/or errors.
CUSTOMER PROVIDED GARMENT:
The printing process involves high heat and other treatments that can affect the final outcome of the quality of both the print and garment. It is also possible that printer and human errors can and may occur. I want you to be satisfied and I also want you to be completely informed.KGR Crafts will not be responsible for replacement, cost, or damage to any garments provided by customers. This includes, but is not limited to, misprints, stains or damages to the garment.
PAYMENT OPTIONS:
Due to the personalization of the items, I cannot begin working on your order until it is paid in full. KGR Crafts happily accepts VISA, MasterCard, American Express, Discover, PayPal and Apple Pay.
REFUNDS & EXCHANGES:
Due to the custom handmade nature of your order, I do not accept refunds or exchanges. Please reach out if you have any issues and I will do my best to make it right.
You are welcome to shop at my Etsy store 24 hours a day, but if you need to get in touch with me, my business hours are Monday - Friday | 9am - 7pm ET. I have been known to reply and provide designs outside of these hours, but please be respectful if I am not immediately available - even workaholics need sleep too! All messages received outside of normal business hours will be responded to on the next business day, sometimes sooner!
PROCESSING TIME:
Because each item is handmade, the time needed to prepare for shipping varies by item. Right now my average turnaround time is 5-7 business days, but if I can get it completed sooner I certainly try to! For specific processing times, please read the listing details. Please note: shipping can be rushed, but processing time will still take 5-7 business days since each item is handmade with care and specially designed to your preference. Due to high demand, at this time I do not offer any rush options for production.
SHIPPING:
All items will be shipped with a tracking number and insurance covering the cost of the item(s) either by USPS or UPS. In case of damage or discrepancy on order, you must retain all original packaging and contact us within 48 hours of delivery to qualify for a claim. Keep all boxes, packaging, etc in case the carrier needs to come out and examine the package. If original package is thrown out, the carrier may not authorize a claim for replacement or refund.
LOCAL PICKUP:
Local pickup is offered in Riverview, FL during normal business hours. Use promo code PICKUP at checkout to remove shipping fees. Once your order is ready for pickup, you will receive a notification with the office address and pickup deadline. You will have 14 calendar days to pick up your order. If you do not pick up within 14 days and you do not respond to my attempts to communicate, your order will be canceled and NO REFUND will be given.
CUSTOM REQUESTS:
After a consultation, I will provide you with three design choices to choose from. If you require additional changes, there will be a non-refundable $10 design fee that must be paid before the additional changes are made. Before production can begin on custom work, the design preview (also known as a "proof") will need to be approved and signed off on by the customer and the invoice must also be paid in full. It is very important that you review all spelling, grammar, font and placement of custom work as a refund will not be provided if the proof was approved with typos and/or errors.
CUSTOMER PROVIDED GARMENT:
The printing process involves high heat and other treatments that can affect the final outcome of the quality of both the print and garment. It is also possible that printer and human errors can and may occur. I want you to be satisfied and I also want you to be completely informed.KGR Crafts will not be responsible for replacement, cost, or damage to any garments provided by customers. This includes, but is not limited to, misprints, stains or damages to the garment.
PAYMENT OPTIONS:
Due to the personalization of the items, I cannot begin working on your order until it is paid in full. KGR Crafts happily accepts VISA, MasterCard, American Express, Discover, PayPal and Apple Pay.
REFUNDS & EXCHANGES:
Due to the custom handmade nature of your order, I do not accept refunds or exchanges. Please reach out if you have any issues and I will do my best to make it right.
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